How to Download
Due to technology being very different from one another, we are unable to provide any technical help at this time.
Please note that most mobile devices such as phones and tablets like ipads, do not allow for downloading through a link. It's best to use your desktop when downloading files.
Most files are sent via PDF format. Most computers have pre-installed Adobe Reader on them, but if your particular device does not, you can download a free version of Adobe Reader here.
Some products are sent using a compressed ZIP file.
Here's how to unzip a ZIP file:
On a laptop or PC- save the ZIP file to your computer, right-click and select, "Extract All." This will create a new file on your computer in which you can open. Then, add the file to iCloud or Dropbox to get the files on your mobile device. On rare occasions, apps on your browser may make things a little wonky during downloading. If this occurs, please try using a different browser.
On a mobile device- before you download the ZIP file directly to your mobile device, you may need a free app to unzip the product (a good, free one is FileExplorer Free). This will allow you to unzip the folder to access it. Another solution available on some mobile devices is to long hold the zipped file icon and then click, "Extract."
If you can't find the file once it's downloaded, try looking in Downloads under My Computer or search the title of the file on your computer for where it could be hiding.